Payment Policy

Introduction

FamiliesMedical is dedicated to providing a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted methods of payment, terms and conditions, and procedures for processing payments for our products and services.

Accepted Payment Methods

We accept the following payment methods for transactions:

1. Bank Transfer: We accept payments made through direct bank transfers. This method is suitable for both domestic and international transactions.
2. XT (Cross-Border Transactions): For international customers, we accept payments through XT, which facilitates secure cross-border transactions in multiple currencies.

Payment Terms

1. Proforma Invoice: Upon order confirmation, we will issue a proforma invoice detailing the total amount due, payment terms, and the due date.
2. Payment Due Date: Full payment must be received before the shipment of goods or provision of services, unless otherwise agreed upon in writing.
3. Payment Confirmation: Once payment is made, customers should send a payment confirmation to our finance department to ensure timely processing.

Bank Transfer Instructions

For bank transfer payments, please follow these instructions:

• Use the invoice number as the reference when making the payment.
• Include all relevant bank charges to ensure the full payment amount is received by FamiliesMedical.
• Send the payment confirmation to our finance department via email or through your customer account portal.

XT Payment Process

For payments made through XT, please follow these steps:

• Log in to your XT account and initiate a payment to FamiliesMedical.
• Enter the required payment details, including the invoice number.
• Confirm the transaction and ensure that the payment is made in the agreed currency.
• Send the payment confirmation to our finance department for record-keeping.

Currency and Exchange Rates

• Payments received in currencies other than the invoice currency will be subject to the prevailing exchange rate at the time of receipt.

Late Payments

• If payment is not received by the due date, we reserve the right to charge late fees as outlined in the proforma invoice or as per applicable laws.

Refunds and Disputes

• In the event of a refund or dispute, we will initiate the refund process promptly upon resolution and in accordance with our Refund Policy.

Payment Information Security

• We take the security of your payment information seriously. All payment transactions are processed through secure systems that comply with international payment security standards.

Contact Us

For any inquiries or assistance regarding payments, please contact our finance department:

Finance Department FamiliesMedical
Email: finance@familiesmedical.com
Phone: +0086 13823613033

Policy Updates

This Payment Policy is subject to change. We will notify customers of any changes by updating this policy on our website and through appropriate communication channels.

Effective Date

This Payment Policy is effective as of [Effective Date]